Refund & Support Policy
At K26, we want to make sure you get working digital products, subscriptions, and tools. Please read how our refunds and support work before you order.
No Refunds After Product Delivery
Because digital products are sent instantly and cannot be returned, all sales are final once the product login details, license key, or download links are successfully sent to you.
We do not give refunds for:
- If you simply change your mind after buying.
- Accidental or mistaken purchases.
- If you buy the product but don't end up using it.
- Device compatibility problems that weren't checked beforehand.
- Forgetting to read the product description before ordering.
Support & Replacement Policy
If you face any genuine issues with your product during its warranty period, our team is here to help fix it or give you a replacement.
- Timeframe: Fixing your problem or checking the issue can take up to 7 working days.
- Cooperation: You must cooperate with our support team and give them the details or screenshots they ask for.
- How we fix it: Almost all issues are easily fixed by our support team or by providing a working replacement.
Refunds in Special Cases
If our support team is completely unable to give you a working replacement or solve your problem within the warranty period, we may offer a full or partial refund at our discretion.
The refund amount will depend on:
- The type of product you bought.
- How many days you have already used it.
- The remaining validity time left on the product.
- The actual price paid and the exact problem faced.
Product Warranty Periods
Every single product has its own specific warranty timeline. You can find these details easily on each product page before checkout.
Once the warranty period expires:
- No further technical support can be provided.
- No free replacements will be issued.
- No refund requests will be accepted.
Video Courses & Digital Download Bundles
Products like recorded video courses, reel editing bundles, graphic template downloads, and educational resources are sent as instant links.
These products do not have any warranty, replacement, or refund options unless specifically stated on their profile page. We highly recommend that you download and save your own backup copy immediately after getting access.
Need Help with an Issue?
If you have any questions, want to report a problem, or claim a warranty replacement, please talk to our official WhatsApp support channel directly.
Chat on WhatsApp (+91 63592 73990)