At K26, we're committed to providing reliable digital subscriptions, software access, tools and online products. Please read this policy carefully before placing an order.
Due to the nature of digital products, all sales are considered final once the product, subscription, account, license, or access details have been successfully delivered to the customer.
We do not offer refunds for:
If you experience any genuine issue with a delivered product during its warranty period, our team will provide support and, where applicable, a replacement.
Please note:
If our team is unable to provide a working replacement or a suitable resolution within the warranty period, a full or partial refund may be issued at our discretion.
The refund amount will depend on:
Each product may have a different warranty period. Warranty details are mentioned on the respective product page.
Once the warranty period has expired:
Products such as courses, reel bundles, digital download bundles and educational resources generally do not include any warranty, replacement, or refund unless specifically mentioned on the product page.
Customers are strongly advised to download and keep their own backup immediately after receiving access.
For support, warranty claims, or issue reporting, message our team on WhatsApp. We'll review the issue and assist as soon as possible.
By purchasing from K26, you agree to the terms of this Refund & Support Policy.
